DIRECT ARTIST & RECORD LABEL SUPPORT • SINOXIS DIGITAL

We're Here to Help You Scale Your Catalog

Questions about distribution, QC, YouTube Content ID, or royalty payouts? Connect directly with our support team.

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Our team reviews your inquiry and responds within 24 hours.

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Direct Channels

Support & Catalog Email
Phone Helpline
Direct WhatsApp Desk
Operating Support Hours
Mon – Sat: 10:00 AM – 7:00 PM IST
Operational Headquarters
Jaipur, Rajasthan, India - 302017
Enterprise Support SLAs
Guaranteed resolution targets for active catalogs
Audio QC & Validation < 24 Hours
Manual waveform, ISRC and DDEX metadata inspection.
YouTube Content ID & Whitelist 12–24 Hours
Acoustic fingerprint matching & channel whitelisting.
Direct UPI & Bank Settlements Same-Day
Instant withdrawal processing from ₹500 directly via UPI.
Need emergency QC assistance? Escalate via WhatsApp →
GOT QUESTIONS? • SINOXIS SUPPORT

Frequently Asked Questions

Answers on QC timelines, Content ID, and rupee royalty payouts.

Our team reviews releases within 24 to 48 hours, then delivers via DDEX to Spotify, Apple Music, JioSaavn, Wynk, and other DSPs.

Stores report royalties on a 45–60 day cycle. Once credited to your Sinoxis wallet, withdraw from ₹500 via UPI or Indian Bank with same-day processing.

Log in to your dashboard and go to Legal Rights. Submit channel whitelists, manual video claims, and DMCA takedowns with 1-click real-time tracking.

Yes! Migrate your catalog to Sinoxis by reusing the original ISRC codes when submitting releases, then issue a takedown on your previous distributor — stream counts and playlists stay intact.
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